Terms & Conditions

In these terms & conditions, unless the context otherwise advises – the term “contractor.” refers to Royal Sydney Removals and its employees, agents, staff, drivers, offsiders & subcontractors. The customer will refer to the individual/s or business/s who are being provided with the service by the contractors “Unless advised otherwise” – refers to a customer receiving written notice from Royal Sydney Removals of terms other than the terms below

1.0 CHARGES

1.1 We accept cash, VISA & MasterCard (3% surcharge applies for credit card payments)
1.2 All charges payable to the contractor under this contract are payable by the customer on the date specified by the contractor. In the event that the contractor is not paid within the date & timeframe specified to the customer, the contractor is entitled to charge a “late payment.” the fee of $2.00 per calendar day until the account is cleared in full
1.3 Deposits requested by the contractor are payable at the time of booking the move. Failure to pay the deposit may result in cancellation or delay
1.4 All deposits are non-refundable
1.5 In the instance where the services requested by the customer varies from the work for which a quotation was provided, the contractor will be entitled to make reasonable additional charges
1.6 All balances must be paid & finalised to the contractor upon completion of services provided to the customer
1.7 3% surcharges are applicable for all credit card payments (VISA & MASTERCARD)
1.8 The contractor will not accept payments with cheque unless pre- approved by the contractor at least 7 days prior to the booking date provided to the customer
1.9 Bank transfers will only be accepted provided that full payment is made three business days prior to the booking date. Bank transfers will NOT be accepted on the booking date
1.10 If the customer has not completed payment to the contractor, the contractor will have the right to refuse delivery at the customer’s expense should it become apparent that the customer is unwilling or unable to pay in the required form of payment at the required time and place, any storage fees incurred will be passed onto the customer

Access charges

1.11 There would be additional charges due to difficult access and restricted parking will be charged to the customer
1.12 In the instance where the customers entrance to both pick-up and delivery locations are more than 25M away from the allocated truck provided, the contractor will have the right to apply additional charges which is $1 per meter
1.13 We do not charge for the first two flights of stairs but we charge $50 for each additional flights of stairs

2.0 PACKING

2.1 Free Hire Boxes are only available for customers who are being relocated by Royal Sydney Removals and all contractors and can only be kept by the customer for a maximum of 21 days from the date the customer received the boxes. If the boxes are not returned within the 21 days and if the boxes are not in usable condition – such tapes not removed cracks and tears the bond of $5 for each box will be forfeited
2.2 Courier charges will apply to the customer for the delivery and pick up of boxes

3.0 CANCELLATIONS

3.1 All booking deposits paid to have the truck allocated for the customer are non-refundable
3.2 Cancellation fees will be incurred if a customer cancels a job within less than two full working days’ notice. The contractor may agree to waive the cancellation at their discretion
3.3 Cancellation fees are a minimum of $250 per booking or 80% of the booking value
3.4 Cancellation fees will be withheld from any deposits (or pre- payments) made by the customer
3.5 Full payment of the move may be charged to the customer if the move is cancelled within less than two full working days’ notice
3.6 Cubic meter allocation based on our inventory calculator or inspector are estimation Only, as items on the day of move may be stacked differently in order to ensure their safe transport.
3.7 The customer is reserving the space provided on the truck only, it does not ensure all of items of the home are taken. If the customer requires additional space fees and charges may incur.

4.0 CUSTOMER RESPONSIBILITIES

4.1 The customer is responsible for ensuring the accuracy of all information provided for quotation. Quotes and services are provided to the customer according to this information
4.2 Prior to the commencement of your move, the customer MUST give written notice to the contractor of any goods which are; fragile, any precious Items & any items over 100KG
4.3 The customer is requested to be in attendance at both premises when the contractor arrives and to remain until the service is complete.
4.4 The customer is responsible in ensuring that all goods to be moved are given to the contractor and none are left behind or taken in error
4.5 The customer is obliged to provide a safe working environment for the contractor at both pickup and delivery locations
4.6 The customer must provide the company with any information related and relevant to the services to be provided to the customer by the contractor and advise of any special requirements or care instructions of any item/s
4.7 In the instance where the customer does not accept the contractor’s recommendations in order to move the items safely, the items to be moved will be at the sole risk of the customer with all insurances voided and no responsibility to be held by the contractor
4.8 All necessary permissions, parking permits, licenses & consents which may be required for the contractor to complete the services, will be the responsibility of the customer
4.9 On the occasion where any furniture or item is damaged, the customer MUST advise head office via email prior to the sign off of delivery
4.10 Unless the contractor has quoted the customer on a service which includes the assembling and disassembling of furniture –it will incur a charge of $55 plus GST, the contractors can disassemble gas lift bed but not reassemble at down lift address, Contractors are unable to disassemble or assemble IKEA furniture (this includes removal of item) If contractors assemble or dissemble any Furniture, it is no longer covered under our insurance. This will be moved at the customer own risk as these items are likely to be brittle in nature and generally get damaged if moved again or disassembled
4.11 The customer is responsible for providing all relevant information regarding the furniture and goods for the contractors to relocate
4.12 Customers are paying for the size of the truck mentioned in the email confirmations or in case of booking a share load customer is paying for the space reserved on the truck as indicated in the email confirmation , In the instance where not all of the customer’s items fit onto the space allocated on the BACK-LOAD, or in case of booking your own truck and is not sufficient to move all of your items royal Sydney removals takes no responsibility and cannot compensate you as you are paying for the service of the size mentioned only , the contractor Royal Sydney Removals holds no responsibility if the customer needed more space other than the space he booked and allocated to him mentioned in the confirmation email , charges of $100+GST per additional cubic metre will apply on a sharing load (subject to availability) in case of having your own truck extra charges would apply subject to the size of truck required and availability.
4.13 All estimations given to the customers by our staff or via our website estimator are indicative only and subject to change due to the size of the item and whether its stackable or not which may occupy more space.
4.14 Estimation made by our staff or our website estimator of the size of your items are indicative as when items are mentioned may differ in size or shape and may not be stackable such plants and brittle items there for estimation are indicative only and subject to increase or decrease.
4.15 The contractor has the right to refuse balcony lifts, pianos, billiard tables and any items over 100KG on the day of the move at their discretion. The customer may have additional charges applied to their account to have these items moved
4.16 Estimation of deliveries 24-48 hours and may be outside business hours, Due to being a shared truck service for back load customer – the customer must understand that time and dates may be brought forward or pushed back on short notice. This applies to both pickup and delivery. The contractor reserves the right to do so and have no duty to provide compensation
4.17 The customer is responsible for ensuring adequate parking is available for the contractors and the truck allocated. If parking fines are incurred due to the customer’s inability to provide sufficient space for the truck – the customer will be responsible for covering the costs of the fines
4.18 The customer is responsible for notifying royal Sydney removals of all dangerous goods, banned substances, such as but not limited to , inflammable gas cylinders, animal and plants before commencing relocation as these may breach The Australian Transport Regulations

5.0 DELIVERY

5.1 Deliveries may take between 24-48 hours and outside business hours, In the instance where the customer is unable to receive the goods at the drop off address immediately upon their arrival, the contractor is entitled to unload the goods in their own or any other storage facility and unloading there will be deemed to be delivery in accordance with these terms & conditions and the contractor will be entitled to charge their normal charges in respect of storage and the delivery of the goods thereafter
5.2 If the customer is not located at the delivery address to receive the furniture and goods from the contractor, the furniture and goods may need to be kept overnight and will be at the customer’s expense, risk and responsibility. Royal Sydney removals and all contractors will hold no liability upon them overnight
5.3 Due to unforeseen circumstances such as traffic, accidents, weather conditions etc. – delays may occur
5.4 The customer acknowledges and accepts that without limitation, any time and date advised by the contractor to the customer relating to the service to be provided are indicative only and hence no guarantee will be provided due to unforeseen circumstances royal Sydney removals highly recommend that the customer does not book flights, hotels or any other sort of reservations when booking a back-load service, as unforeseen circumstances and delays may occur. In the instance where the customer does not take this recommendation, the contractor will not provide compensation
5.5 If the time and date advised to the customer from the contractor cannot be met, the contractor reserves the right to alter the time and date that is reasonably practicable
5.6 The route and method in which the service provided to the customer is to be performed shall be at the complete discretion of all contractors

6.0 STORAGE

6.1 The customer is responsible for providing a list of all furniture and contents to be stored
6.2 Where goods have been stored for more than 25 weeks, unless advised otherwise – the contractor is permitted and may change the storage charges and will notify the customer with written notice
6.3 The customer must remove their goods from storage within 7 days, unless advised otherwise by Royal Sydney Removals. If the customer fails to do so, the contractor may sell all or any of the goods by public auction or by private treaty and will apply all net proceeds in satisfaction of any amount owing to the contractor and hold the balance (if any) on account of the customer
6.4 If the customer’s goods are being stored by the contractors or any other storage facility on behalf of the contractor, the customer must provide Royal Sydney Removals with a correspondence address and contact information
6.5 The contractor has the right to withhold all furniture and contents until the customer has paid the account in full

7.0 LIABILITY FOR LOSS & DAMAGE

7.1 The contractor will not be liable for loss of or damage whatsoever cause to :
- 7.1.1 Any article/s contained in any piece of furniture, package, box, bundle, case or container which were not packed/unpacked by the contractor
- 7.1.2 Any plates, jewellery, cash or delicate valuables unless contained in a sealed packet that the customer has detailed in written notice to the contractor
- 7.1.3 Any items, furniture or goods that were not supervise by the customer whilst being loaded and unloaded
- 7.1.4 Any mechanical or electronics, devices or appliances or any other item which is brittle in nature or in a condition where it cannot be moved without risk or damage
- 7.1.5 Any article of perishable nature including any leather, hide covering or imitation
- 7.1.6 Any RTA furniture (ready to assemble) that is not disassembled by the owner prior to the move including trolley BBQ’s, TV stands & printers
7.2 Any furniture or goods that were NOT loaded by the contractors. Only authorised contractors are to drive, load and unload the truck. Failure to abide by this condition will void all insurance as well as any damage claims taken out by the customer and the contractor will not be held responsible
7.3 Liability for damages will only be accepted if it is proven without reasonable doubt that the contractors have been negligent and have not carried out duty of care – the liability will be held with the individuals who carried out the services provided to the customer and NOT Royal Sydney Removals
7.4 Any excess amounts to be paid when claiming insurance for floods, fires, collisions or overturning are to be paid by the customer
7.5 The customer is responsible to ensure that the goods are adequately insured for transportation to their liking. In the instance where the customer would like to have additional coverage, the customer is to go to https://www.removalsinsurance.com.au or alternatively request that Royal Sydney Removals arrange this for the customer. Should the customer decide not to do so, the customer indemnifies all contractors from any claims whatsoever, including but not limited to negligence
7.6 If any damage to the property or goods is caused, the customer must show the contractors prior to them leaving the property or liability will be denied.
7.7 All claims for damage or loss to goods or property MUST be made in writing to Royal Sydney Removals via email on the same day of the customers booking date or due delivery date. In the event that any claim is not made within the time-frame provided, liability (if any) of the contractor will cease
7.8 Any damages caused to furniture & goods by reason of defect or inadequate packing or unpacking which was undertaken by a person other than the contractors, its agents, servants or sub-contractors, the customer will not be entitled to claim or recover for such damage
7.9 Public Liability Insurance will only cover damages made by the truck allocated to the customer to the building at both pick-up and delivery locations
7.10 Goods in Transit Insurance will only cover damages to furniture & contents whilst in the truck and in transit for fire, collision, motor vehicle accidents and floods
7.11 Comprehensive Insurance will only cover the loading and unloading of your goods throughout the move
7.12 Insurance will be void once a party other than the contractors helped throughout the move, hard and fast , strongly advise that the customer do not assist the contractors with anything
7.13 Electronics TV’s and white goods etc.
7.14 Liabilities will not be accepted for malfunctions of all electronics and white goods such as but not limited to, non- operational items, as these items were not tested by us prior to the move, we strongly advise to turn on your tv’s to show our team its fully operational prior to the uplift and have our team to sign on the delivery docket its been tested and turn it on up on delivery to check its operational and sign on our delivery docket the state of the tv operation or liability will be denied,
7.15 White goods only covered for cosmetic damages only claims for nonoperational or malfunctions will not be accepted as these items were not tested by us prior of the move.

Industrial machinery and relocation

7.16 Full Payment is required prior to commencement of the job.
7.17 The price will remain firm for 15 days. All prices quoted herein are exclusive of the Goods and Services Tax.
7.18 The price is based on work being carried out during normal working hours. Any work carried out after hours will be subject to the appropriate overtime charges. Waiting times not caused by the the contractor would incur $55 plus GST PER HALF HOUR
7.19 IMPORTANT NOTICE:
7.20 • Additional Conditions of Quotation – if any information is not provided relating to the scope of works for the move this may result in extra costs.
7.21 • Quotation Acceptance – No Firm booking will be made unless the cost of the job is paid and the booking confirmation is confirmed to us.
7.22 • Goods in Transit Insurance – We advise you to give special consideration to insurance on your equipment as liability is not accepted by our company for any damage or malfunctions may or may not have been caused during the transportation OR THE HANDLING of your items or machinery (refer to our conditions of contract). If you require to have your items covered with full insurance, we suggest you contact Carrier Insurance Broker to take out a policy for the goods being transported.
7.23 • Conditions Of Contract – All services provided and performed are subject to our standard terms and conditions of contract.

8.0 BOX HIRE

8.1 All packing boxes provided by the contractor to the customer will be charged at a refundable rate of $5 ($4 refunded upon returning)
8.2 All boxes returned in order for the bond to be returned to the customer must be in a usable condition without any tears, rips or water damage. All tape must be removed also
8.3 Our plastic premium packing tubs are to be returned with their lids with no cracks or breaks in order to have the bond refunded

ASSEMBLING & DISMANTLING TIME ALLOWANCE

VIP & PREMIUM MOVES – 1 hour at pick up & 1 hour at delivery
LOCAL MOVES – included in hourly rate provided to the customer
TIME ALLOWANCES showed below

LOADING AND UNLOADING TIME ALLOWANCES

5 cubic meters – 30 minutes
10 cubic meters – 1 hour
15 cubic meters – 1.5 hours
20 cubic meters – 2 hours
25 cubic meters – 2.5 hours
30 cubic meters – 3 hours
35 cubic meters – 3.5 hours
40 cubic meters – 4 hours
50 cubic meters – 4.5 hours
60 cubic meters – 5 hours

WEBSITE IMAGERY

Some images on this website are created or edited with AI tools so the imagery suits the site's design. These images are illustrative of our services and are not photographs of a specific move, crew or vehicle unless stated. Customer reviews and review videos on this website are genuine and are never AI-generated.