Terms & Conditions

In these terms & conditions, unless the context otherwise advises – the term “contractor.”
refers to royal Sydney removals and its employees, agents, staff, drivers, offsiders &
subcontractors.
The customer will refer to the individual/s or business/s who are being provided with the
service by the contractors
“Unless advised otherwise” – refers to a customer receiving written notice from royal.
Sydney removals of terms other than the terms below

1.0 CHARGES

• 1.1 We accept cash, VISA & MasterCard (3% surcharge applies for credit card pa)
• 1.2 All charges payable to the contractor under this contract are payable
  by the customer on the date specified by the contractor. In the event
  that the contractor is not padded within the date & timeframe specified
  to the customer, the contractor is entitled to charge a “late payment.”
  the fee of $2.00 per calendar day until the account is cleared in full
• 1.3 Deposits requested by the contractor are payable at the time of
  booking the move. Failure to pay the deposit may result in
  cancellation or delay
• 1.4 All deposits are non-refundable
• 1.5 In the instance where the services requested by the customer varies
  from the work for which a quotation was provided, the contractor
  will be entitled to make reasonable additional charges
• 1.6 All balances must be paid & finalised to the contractor upon
  completion of services provided to the customer
• 1.7 3% surcharges are applicable for all credit card payments (VISA &
  MASTERCARD)
• 1.8 The contractor will not accept payments with cheque unless pre-
  approved by the contractor at least 7 days prior to the booking date
  provided to the customer
• 1.9 Bank transfers will only be accepted provided that full payment is
  made three business days prior to the booking date. Bank transfers
  will NOT be accepted on the booking date
• 1.10 If the customer has not completed payment to the contractor,
  the contractor will have the right to refuse delivery at the customer’s
  expense should it become apparent that the customer is unwilling or unable to pay in the required form of payment at the required time
  and place, any storage fees incurred will be passed onto the customer

Access charges

• 1.11
  There would be additional charges due to difficult access and
  restricted parking will be charged to the customer
• 1.12
  In the instance where the customers entrance to both pick-up
  and delivery locations are more than 25M away from the allocated
  truck provided, the contractor will have the right to apply additional
  charges which is $1 per meter
• 1.13 We do not charge for the first two flights of stairs but we
  charge $50 for each additional flights of stairs

2.0 PACKING

• 2.1 Free Hire Boxes are only available for customers who are being
  relocated by royal Sydney removals and all contractors and can only
  be kept by the customer for a maximum of 21 days from the date the
  customer received the boxes. If the boxes are not returned within the
  21 days and if the boxes are not in usable condition – such tapes not
  removed cracks and tears the bond of $5 for each box will be
  forfeited
• 2.2 Courier charges will apply to the customer for the delivery and pick
  up of boxes

3.0 CANCELLATIONS

• 3.1 All booking deposits paid to have the truck allocated for the customer
  are non-refundable
• 3.2 Cancellation fees will be incurred if a customer cancels a job within
  less than two full working days’ notice. The contractor may agree to
  waive the cancellation at their discretion
• 3.3 Cancellation fees are a minimum of $250 per booking or 80% of the
  booking value
• 3.4 Cancellation fees will be withheld from any deposits (or pre-
  payments) made by the customer
• 3.5 Full payment of the move may be charged to the customer if the
  move is cancelled within less than two full working
• 3.6 Cubic meter allocation based on our inventory calculator or inspector
  are estimation Only, as items on the day of move may be stacked
  differently in order to ensure there transport safely.
• 3.7 The customer is reserving the space provided on the truck only, it
  does not ensure all of items of the home are taken. If the customer
  requires additional space fees and charges may incur.

4.0 CUSTOMER RESPONSIBILITIES

• 4.1 The customer is responsible for ensuring the accuracy of all
  information provided for quotation. Quotes and services are provided
  to the customer according to this information
• 4.2 Prior to the commencement of your move, the customer MUST give
  written notice to the contractor of any goods which are; fragile, any
  precious Items & any items over 100KG
• 4.3 The customer is requested to be in attendance at both premises
  when the contractor arrives and to remain until the service is
  complete.
• 4.4 The customer is responsible in ensuring that all goods to be moved
  are given to the contractor and none are left behind or taken in error
• 4.5 The customer is obliged to provide a safe working environment for
  the contractor at both pickup and delivery locations
• 4.6 The customer must provide the company with any information
  related and relevant to the services to be provided to the customer
  by the contractor and advise of any special requirements or care
  instructions of any item/s
• 4.7 In the instance where the customer does not accept the contractor’s
  recommendations in order to move the items safely, the items to be
  moved will be at the sole risk of the customer with all insurances
  voided and no responsibility to be held by the contractor
• 4.8 All necessary permissions, parking permits, licenses & consents which
  may be required for the contractor to complete the services, will be
  the responsibility of the customer
• 4.9 On the occasion where any furniture or item is damaged, the
  customer MUST advise head office via email prior to the sign off of
  delivery
• 4.10 Unless the contractor has quoted the customer on a service
  which includes the assembling and disassembling of furniture –it will
  incur a charge of $55 plus GST, the contractors can disassemble gas
  lift bed but not reassemble at down lift address, Contractors are
  unable to disassemble or assemble IKEA furniture (this includes
  removal of item) If contractors assemble or dissemble any Furniture,
  it is no longer covered under our insurance. This will be moved at the
  customer own risk as these items are likely to be brittle in nature and
  generally get damaged if moved again or disassembled
• 4.11 The customer is responsible for providing all relevant
  information regarding the furniture and goods for the contractors to
  relocate
• 4.12 Customers are paying for the size of the truck mentioned in
  the email confirmations or in case of booking a share load customer is
  paying for the space reserved on the truck as indicated in the email
  confirmation , In the instance where not all of the customer’s items
  fit onto the space allocated on the BACK-LOAD, or in case of bookingyour own truck and is not sufficient to move all of your items royal
  Sydney removals takes no responsibility and cannot compensate you
  as you are paying for the service of the size mentioned only , the
  contractor royal Sydney removals holds no responsibility if the
  customer needed more space other than the space he booked and
  allocated to him mentioned in the confirmation email , charges of
  $100+GST per additional cubic metre will apply on a sharing load
  (subject to availability) in case of having your own truck extra charges
  would apply subject to the size of truck required and availability.
• 4.13 All estimations given to the customers by our staff or via our
  website estimator are indicative only and subject to change due to
  the size of the item and whether its stackable or not which may
  occupy more space.
• 4.14 Estimation made by our staff or our website estimator of the
  size of your items are indicative as when items are mentioned may
  differ in size or shape and may not be stackable such plants and
  brittle items there for estimation are indicative only and subject to
  increase or decrease.
• 4.15 The contractor has the right to refuse balcony lifts, pianos,
  billiard tables and any items over 100KG on the day of the move at
  their discretion. The customer may have additional charges applied to
  their account to have these items moved
• 4.16 Estimation of deliveries 24-48 hours and may be outside
  business hours, Due to being a shared truck service for back load
  customer – the customer must understand that time and dates may
  be brought forward or pushed back on short notice. This applies to
  both pickup and delivery. The contractor reserves the right to do so
  and have no duty to provide compensation
• 4.17 The customer is responsible for ensuring adequate parking is
  available for the contractors and the truck allocated. If parking fines
  are incurred due to the customer’s inability to provide sufficient
  space for the truck – the customer will be responsible for covering
  the costs of the fines
• 4.18 The customer is responsible for notifying royal Sydney
  removals of all dangerous goods, banned substances, such as but not
  limited to , inflammable gas cylinders, animal and plants before
  commencing relocation as these may breach The Australian
  Transport Regulations

5.0 DELIVERY

• 5.1 Deliveries may take between 24-48 hours and outside business hours,
  In the instance where the customer is unable to receive the goods at
  the drop off address immediately upon their arrival, the contractor isentitled to unload the goods in their own or any other storage facility
  and unloading there will be deemed to be delivery in accordance with
  these terms & conditions and the contractor will be entitled to charge
  their normal charges in respect of storage and the delivery of the
  goods thereafter
• 5.2 If the customer is not located at the delivery address to receive the
  furniture and goods from the contractor, the furniture and goods
  may need to be kept overnight and will be at the customer’s expense,
  risk and responsibility. Royal Sydney removals and all contractors will
  hold no liability upon them overnight
• 5.3 Due to unforeseen circumstances such as traffic, accidents, weather
  conditions etc. – delays may occur
• 5.4 The customer acknowledges and accepts that without limitation, any
  time and date advised by the contractor to the customer relating to
  the service to be provided are indicative only and hence no guarantee
  will be provided due to unforeseen circumstances royal Sydney
  removals highly recommend that the customer does not book flights,
  hotels or any other sort of reservations when booking a back-load
  service, as unforeseen circumstances and delays may occur. In the
  instance where the customer does not take this recommendation,
  the contractor will not provide compensation
• 5.5 If the time and date advised to the customer from the contractor
  cannot be met, the contractor reserves the right to alter the time and
  date that is reasonably practicable
• 5.6 The route and method in which the service provided to the customer
  is to be performed shall be at the complete discretion of all
  contractors

6.0 STORAGE

• 6.1 The customer is responsible for providing a list of all furniture and
  contents to be stored
• 6.2 Where goods have been stored for more than 25 weeks, unless
  advised otherwise – the contractor is permitted and may change the
  storage charges and will notify the customer with written notice
• 6.3 The customer must remove their goods from storage within 7 days,
  unless advised otherwise by royal Sydney removals. If the customer
  fails to do so, the contractor may sell all or any of the goods by public
  auction or by private treaty and will apply all net proceeds in
  satisfaction of any amount owing to the contractor and hold the
  balance (if any) on account of the customer
• 6.4 If the customer’s goods are being stored by the contractors or any
  other storage facility on behalf of the contractor, the customer must
  provide royal Sydney removals with a correspondence address and
  contact information
• 6.5 The contractor has the right to withhold all furniture and contents
  until the customer has paid the account in full

7.0 LIABILITY FOR LOSS & DAMAGE

• 7.1 The contractor will not be liable for loss of or damage whatsoever
  cause to :
  • 7.1.1 Any article/s contained in any piece of furniture, package, box,
    bundle, case or container which were not packed/unpacked by the
    contractor
  • 7.1.2 Any plates, jewellery, cash or delicate valuables unless contained in a
    sealed packet that the customer has detailed in written notice to the
    contractor
  • 7.1.3 Any items, furniture or goods that were not supervise by the
    customer whilst being loaded and unloaded
  • 7.1.4 Any mechanical or electronics, devices or appliances or any other item
    which is brittle in nature or in a condition where it cannot be moved
    without risk or damage
  • 7.1.5 Any article of perishable nature including any leather, hide covering or
    imitation
  • 7.1.6 Any RTA furniture (ready to assemble) that is not disassembled by the
    owner prior to the move including trolley BBQ’s, TV stands & printers

• 7.2 Any furniture or goods that were NOT loaded by the contractors.
  Only authorised contractors are to drive, load and unload the truck.
  Failure to abide by this condition will void all insurance as well as any
  damage claims taken out by the customer and the contractor will not
  be held responsible
• 7.3 Liability for damages will only be accepted if it is proven without
  reasonable doubt that the contractors have been negligent and have
  not carried out duty of care – the liability will be held with the
  individuals who carried out the services provided to the customer and
  NOT royal Sydney removals
• 7.4 Any excess amounts to be paid when claiming insurance for floods,
  fires, collisions or overturning are to be paid by the customer
• 7.5 The customer is responsible to ensure that the goods are adequately
  insured for transportation to their liking. In the instance where the
  customer would like to have additional coverage, the customer is to
  go to http://www.removalsinsurance.com.au or alternatively request
  that royal Sydney removals arrange this for the customer. Should the
  customer decide not to do so, the customer indemnifies all
  contractors from any claims whatsoever, including but not limited to
  negligence
• 7.6 If any damage to the property or goods is caused, the customer must
  show the contractors prior to them leaving the property or liability
  will be denied.
• 7.7 All claims for damage or loss to goods or property MUST be made in
  writing to royal Sydney removals via email on the same day of the
  customers booking date or due delivery date. In the event that any claim is not made within the time-frame provided, liability (if any) of
  the contractor will cease
• 7.8 Any damages caused to furniture & goods by reason of defect or
  inadequate packing or unpacking which was undertaken by a person
  other than the contractors, its agents, servants or sub-contractors,
  the customer will not be entitled to claim or recover for such damage
• 7.9 Public Liability Insurance will only cover damages made by the truck
  allocated to the customer to the building at both pick-up and delivery
  locations
• 7.10 Goods in Transit Insurance will only cover damages to
  furniture & contents whilst in the truck and in transit for fire,
  collision, motor vehicle accidents and floods
• 7.11 Comprehensive Insurance will only cover the loading and
  unloading of your goods throughout the move
• 7.12 Insurance will be void once a party other than the contractors
  helped throughout the move, hard and fast , strongly advise that the
  customer do not assist the contractors with anything
• 7.13 Electronics TV’s and white goods etc.
• 7.14 Liabilities will not be accepted for malfunctions of all
  electronics and white goods such as but not limited to, non-
  operational items, as these items were not tested by us prior to the
  move, we strongly advise to turn on your tv’s to show our team its
  fully operational prior to the uplift and have our team to sign on the
  delivery docket its been tested and turn it on up on delivery to check
  its operational and sign on our delivery docket the state of the tv
  operation or liability will be denied,
• 7.15 White goods only covered for cosmetic damages only claims
  for nonoperational or malfunctions will not be accepted as these
  items were not tested by us prior of the move.

Industrial machinery and relocation

• 7.16 Full Payment is required prior to commencement of the job.
• 7.17 The price will remain firm for 15 days. All prices quoted herein
  are exclusive of the Goods and Services Tax.
• 7.18 The price is based on work being carried out during normal
  working hours. Any work carried out after hours will be subject to
  the appropriate overtime charges. Waiting times not caused by the
  the contractor would incur $55 plus GST PER HALF HOUR
• 7.19 IMPORTANT NOTICE:
• 7.20 • Additional Conditions of Quotation – if any information is
  not provided relating to the scope of works for the move this may
  result in extra costs.
• 7.21 • Quotation Acceptance – No Firm booking will be made
  unless the cost of the job is paid and the booking confirmation is
  confirmed to us.
• 7.22 • Goods in Transit Insurance – We advise you to give special
  consideration to insurance on your equipment as liability is not
  accepted by our company for any damage or malfunctions may or
  may not have been caused during the transportation OR THE
  HANDLING of your items or machinery (refer to our conditions of
  contract). If you require to have your items covered with full
  insurance, we suggest you contact Carrier Insurance Broker to take
  out a policy for the goods being transported.
• 7.23 • Conditions Of Contract – All services provided and
  performed are subject to our standard terms and conditions of
  contract.

8.0 BOX HIRE

• 8.1 All packing boxes provided by the contractor to the customer will be
  charged at a refundable rate of $5 ($4 refunded upon returning)
• 8.2 All boxes returned in order for the bond to be returned to the
  customer must be in a usable condition without any tears, rips or
  water damage. All tape must be removed also
• 8.3 Our plastic premium packing tubs are to be returned with their lids
  with no cracks or breaks in order to have the bond refunded

ASSEMBLING & DISMANTLING TIME ALLOWANCE

• VIP & PREMIUM MOVES – 1 hour at pick up & 1 hour at delivery
• LOCAL MOVES – included in hourly rate provided to the customer
• TIME ALLOWANCES showed below

LOADING AND UNLOADING TIME ALLOWANCES

• 5 cubic meters – 30 minutes
• 10 cubic meters – 1 hour
• 15 cubic meters – 1.5 hours
• 20 cubic meters – 2 hours
• 25 cubic meters – 2.5 hours
• 30 cubic meters – 3 hours
• 35 cubic meters – 3.5 hours
• 40 cubic meters – 4 hours
• 50 cubic meters – 4.5 hours
• 60 cubic meters – 5 hours